Meet SStridesupport.com Team
Founded in 2015, SStridesupport.com’s mission is to help business executives get the most out of their technology investment. Our customers are in various geographies and verticals, but have one thing in common – they understand the value of IT and the impact great technology makes on their business operations.
SStridesupport.com employs a team of certified engineers and technical consultants with focused competencies in emerging and complex technologies. Our engineers are consistently trained to stay proficient in the latest technologies and hold numerous certifications from industry leaders such as Amazon Web Services, HP, Cisco, Microsoft, Citrix, VMWare, and many others. With extensive qualifications and best practices knowledge, our consultants can effectively deliver the best of breed IT solutions for your business.
Working With Us
Learn More About Our Process, From On-Boarding To Support!
Our mission is to help business leaders get the most out of their technology investment, on-premise and in the cloud.
- We are eager to learn and constantly learning, passionate about technology
- We deliver 110%, and everyone is a team player
- We understand the urgency in the services we are delivering
- We respect and understand the customer
Coming On Board Is Easy
The first step to our engagement is an easy on-boarding process.
- We work together to fill out a pre-audit questionnaire
- We schedule a kick off meeting where you meet our management team, and your primary point of contact
- We schedule and perform an onsite and/or remote audit of your IT
- We set up a review meeting to go over our findings, and deliver a detailed audit report to you as our first deliverable
- If there are best practices or recommendations in the audit report we choose act on, our engineering team will get to work on those right away
- We conduct a training for everyone in your organization and get everyone on to our Support Portal
- We set regular strategy meeting with your Business Technology Advisor
Real-Time Reporting And Visualization
We are big on automation and reporting. Our customers get access to a live Business Intelligence Portal where you can see your support requests and all of your IT assets, in real time.
Here is what you get:
- Real-time access to all tickets within your organization
- Real-time access to all the projects we are working on
- Real-time access to all of your financials and invoices
- Real-time access to BI portal with reporting on SLA’s, tickets, server & network up-time and more